Praise for Star Quality Hospitality

"A well-written, well-researched guide to the business of hospitality and how to translate a beautiful customer experience into a healthy bottom line, with easy-to-understand examples of leadership and management. This book is an essential resource for those studying and working in hospitality across the globe."

Robert Richardson FIH MI, Chief Executive Officer, Institute of Hospitality

"A must-have resource for anyone in the hospitality industry! This well-researched and expertly written guide provides valuable insights and practical tips for both students and professionals. It's an essential companion for those looking to excel in the dynamic world of hospitality. Highly recommended."

Anna Sirba, Amazon Review

 

"A superbly practical book, jam packed with helpful tips and checklists. This is a highly recommended resource, especially for anyone new to the wonderful world of hospitality. For those more experienced hospitality professionals, it is a great aide memoir."

Joanne Taylor-Stagg FIH MI, General Manager, The Athenaeum Hotel and Residences

My bestselling book, written for hotel owners and managers, is delivered in three parts...

The Business of Hospitality

The focus in this part of the book is on the establishment you run. It looks at how to match the products and services within the offering you have, taking into account best practice guidelines from the Environmental Health Officer. It also discusses the internal operational systems used and how to make these more cost efficient.

Customers Are Your Lifeline

This part looks at how your choice of suppliers will directly impact the profits made. It explains why looking after your staff will increase your profits and how to surprise and delight your guests so they will
come back again and again. It also highlights the latest industry trends that you need to be aware of as customers become ever more demanding.

Measure Success and Build Profit

The final part introduces various measurement tools that can be used to assess the overall guest experience. You'll also get practical tips and checklists to help you avoid the common mistakes inexperienced hospitality owners make. This is all about building a thriving, profitable hotel that guests love to visit and recommend.